“Guys, I have some very exciting news!” Karen, our diminutive Assistant Call Center Manager, was practically jumping up in her seat. She always gets like that when she’s about to make some grand announcement, I thought. I had an idea on what it was about.
“The higher management has opened a new post for the ACCM position. Excited murmurs filled the room. I turned to my seatmate Iona, who also handled a team, “Let's apply!”
“Hmm, I would decline for now. My team has been stuck in the early morning shift for a long time now, I still have a lot of improvements to make... You on the other hand, is a contender. Go!"
“Are you kidding me? Perhaps Eric, he seems like the ACCM type.” I whispered.
Eric was seated at the far end of the table, looking sharp in his crisp white long-sleeved shirt and grey dress pants. His satin tie was the same shade as his pants. He was chatting with Jet, one of his buddies in the evening shift.
“So Gabby, any plans?” Karen turns to me.
“Uhm, I’ll have to think about it Karen.” I say. “I’m really happy with my team’s performance. At this point it’s almost effortless for us to get good stats.”
“Which makes it the perfect time for you to move up. Don’t you want to challenge yourself and apply your brand of leadership on a larger scale?”
“Give me a day or two to decide.” I smiled.
The meeting ended at around 7am. My shift was already done. I gathered my things and made my way to the elevator.
“Gab! Let's have breakfast at Delifrance.” Eric catches up to me.
“Who's going?” I ask. Eric places his hand on my shoulder. I felt a tingle in my spine. Shit, that happens every time!! Why am I so affected? I wondered.
“Jen, Jet, Mavic.. I dunno the rest. So are you coming?” He smiles.
Aww I wish I could just freeze this moment. If I tell you how I feel Eric, would you still treat me the same way and be nice to me? I smiled a sad smile.
“I'll just drop by on the 14th, it might be Tatat's break already. I'll see you on the 12th floor.”
“Okidoki.” He hops off the elevator, upbeat and without a care in the world. The elevator closes as it ascends to the 14th floor.
“Tatat!!” I exclaimed as I approached Tatat on a transfer station.
She waves her arm, signaling that she is still on the phone.
“You will never guess what happened. When is your break?” I ask.
She presses the mute button. “I'm already on break actually, but this caller won't end the call. Grrr!”
“Relax, you'll have a coronary. Just have your break adjusted.” I pat her arm.
“Thank you, and have a great day!” She says sarcastically on the phone, with her eyes rolling. Like any call center veteran, she knew how to be sarcastic while sounding pleasant over the phone.
“You are really a good actress.” I laugh. "The others are going to have breakfast at Delifrance, wanna go?"
“Nah, I'll just go down and have a smoke. So what's the big news? Is this about Jon, your cute CSR?” She waves a finger at me.
“No! Eric asked me earlier if I wanted to have breakfast. He touched me on the shoulder, it was so kilig!”
“Hmph, if I'm not mistaken, he already has a girlfriend. Why don't you go out with Alexis' CSR?”
“Are you kidding me? That queen is a lot more effeminate than me. Tat, I'm not a lesbian ok? Come on, let's go to my station. I need to get my things.”
We make our way to the 12th floor. The CSRs have already transferred to the 11th floor, and there were only a handful of busybodies left- a few TMs and some maintenance people.
“Gab!” It was Eric, walking from his station. “Let's go. Hello Miss Tatat!” He says to my bestfriend.
“I like your tie.” Tatat says.
“That's Hermes.” I whispered.
“Gab, are you applying for the ACCM post?” He asks as he sits on my chair.
I open my pedestal and took out my phone and my mug. “I'm not sure. Seems like a stressful job to me.” I reply, hardly looking at him.
“I know just what you need- a fun weekend. I’m planning to go to Sagada with a few old friends.” Eric said.
“In Mountain Province?” Tatat says.
“It’s a great place, Gab can make up his mind up there.”
“Are you applying for the post?” I ask him.
“I already submitted my application form and resume.” He winks.