Struggles of a Schemer

I was fixing my tie, going over the things I had to do for the day. Meeting with MAD (our director) and the managers, call monitoring for five CSRs, submission of QA analysis, and coaching with a really cute new CSR I had, whom we will call Jon (after my hubby Jon Mullaly haha!). My heart skipped a beat. The first time I laid eyes on him was when the new batch of CSRs were introduced by the Trainers to their respective Team Managers, and damn, he was fine. He was taller than me (which I like), with a boyish face, and chinito eyes. He had a great accent and was a Thomasian student at that time. There was only one problem: he had a girlfriend, also a CSR who was going to be assigned to another team.

“Bakla!”, a female friend (who was also managing a team) tells me, “Ang swerte mo, sa’yo napunta yung guy!.”

“Korek, Mother! Kanino napunta yung girlalu?” I asked.

“Kay Mavic ata.”

“Kausapin, ko kaya si bakla, dapat maging harsh sya para mag-disappear si girl.” I added wickedly.

“Kaw ha, for more conspiracy theory kayo. Ma-HR ka pa nyan. Be good ha, Thad.”

I welcomed the three new additions to my team: Jon and two other girls I barely noticed. I put on my most charming smile. “Hi guys, so you passed training! Congratulations! You can call me Thad; I’ve been handling this team for a year now.” I went on with my spiel, explaining how it works on the floor, my expectations, rules, and answered their queries.

That was about two months ago, and as I made my way to the silver elevators of RCBC Tower 2, I smile to myself- it was going to be an interesting day. I proceeded with my usual tasks with automation, but at the back of my mind was the anticipation of my coaching session with Jon.

My watch read 1:25. I call the Queue Desk. “Hi, this is Thad. Can you arrange for time off for my CSR Jon, probably 20 minutes for coaching? I’ll be using the conference room at the 11th floor, call me there if you need me.”

“Done Thad.” Said the metallic voice on the other end of the line. I run to the male restroom to fix my hair and put on cologne (hehe!). I take a deep breath, and with a smile fixed on my face, I approach his station. “Jon, log out at 1:30, for coaching. Meet me at the 11th floor.” He smiles and nods his head, and then proceeded to close his call.

To be continued..