I was fixing my tie, going over the things I had to do for the day. Meeting with MAD (our director) and the managers, call monitoring for five CSRs, submission of QA analysis, and coaching with a really cute new CSR I had, whom we will call Jon (after my hubby Jon Mullaly haha!). My heart skipped a beat. The first time I laid eyes on him was when the new batch of CSRs were introduced by the Trainers to their respective Team Managers, and damn, he was fine. He was taller than me (which I like), with a boyish face, and chinito eyes. He had a great accent and was a Thomasian student at that time. There was only one problem: he had a girlfriend, also a CSR who was going to be assigned to another team.
“Bakla!”, a female friend (who was also managing a team) tells me, “Ang swerte mo, sa’yo napunta yung guy!.”
“Korek, Mother! Kanino napunta yung girlalu?” I asked.
“Kay Mavic ata.”
“Kausapin, ko kaya si bakla, dapat maging harsh sya para mag-disappear si girl.” I added wickedly.
“Kaw ha, for more conspiracy theory kayo. Ma-HR ka pa nyan. Be good ha, Thad.”
I welcomed the three new additions to my team: Jon and two other girls I barely noticed. I put on my most charming smile. “Hi guys, so you passed training! Congratulations! You can call me Thad; I’ve been handling this team for a year now.” I went on with my spiel, explaining how it works on the floor, my expectations, rules, and answered their queries.
That was about two months ago, and as I made my way to the silver elevators of RCBC Tower 2, I smile to myself- it was going to be an interesting day. I proceeded with my usual tasks with automation, but at the back of my mind was the anticipation of my coaching session with Jon.
My watch read 1:25. I call the Queue Desk. “Hi, this is Thad. Can you arrange for time off for my CSR Jon, probably 20 minutes for coaching? I’ll be using the conference room at the 11th floor, call me there if you need me.”
“Done Thad.” Said the metallic voice on the other end of the line. I run to the male restroom to fix my hair and put on cologne (hehe!). I take a deep breath, and with a smile fixed on my face, I approach his station. “Jon, log out at 1:30, for coaching. Meet me at the 11th floor.” He smiles and nods his head, and proceeds to close his call.
I was weak in the knees, and tendrils of excitement worked their way up. Good thing I had my jacket, or else the tent situation would have been visible through my slacks. Ok, before you judge me, I’ll just explain what happened as I finish my story:
The sensor beeped as the magnetic strip of Jon’s ID touched the surface. He opens the glass doors as I wait for him with folders and papers in my arms. He opens the door to the conference room for me.
Thad 1: “Ah, such a gentleman.”
Thad 2: “Girl, pagkakataon mo na!!”
Thad 1: “Shhhhh..You are here for a coaching session. Behave!”
The room was dark, with only a few lights from the opposite building and Makati Med filtering through the drapes. My fingers feel for the light switch. Click! The room brightens as the fluorescent lights bounce off the glass-and-steel interior.
“Have a seat”, I said, indicating to the comfortable swivel chair. I close the door and pause for a moment to inspect him. He was even cuter up close. He needed a haircut, his hair was a little unruly, but it only served to enhance his chinito eyes. He wore a black polo top which hugged close to his body, and the front of his tan slacks showed promise as it draped nicely over his lean legs.
I pull a chair close to him and I place the folders on the glass table. For a moment, our thighs touch.
Thad 2: “Ayyyy! Sarap naman. Shit, kinikilig talaga ako, as in!”
Thad 1: “Gagah, ingat ka. You might get fired for this. Say goodbye to your apartment, your vacations, your gimiks, and your credit cards.”
Thad 2: “Hmmph!”
“Jon, you are nearing your three month mark, and as you know, we have to evaluate the performance of each CSR prior to regularization.” I was suddenly shy. I found it difficult to look into those eyes, baka matunaw ako. Ching!
“I’m very happy with your performance (in bed! Squeals Thad 2, giddy with his nearness); in fact, you have one of the best stats in the team, even compared with tenured CSRs.” I open the folder and take out some trackers.
“Talaga Boss?” He smiles with those teasing lips, and his chinito eyes get even chinkier.
Thad 2: “Sheeeet ate, ‘di ko na kaya to! Love ko na sya! I love you, Jon!”
I try to focus my thoughts. Talk about his performance; stop looking at his crotch, you fool!
“Yes, I really think you have potential to be one of the leaders in the group. With consistent good performance, I bet a promotion is just around the corner.” I blabber some more as I sit there drinking the sights. With his ego pumped up, he sat straighter. Nice shoulders, I thought.
Thad 1: “Stop looking at him like he’s meat, perv.”
Thad 2: “Girl, hawakan mo ang kamay!!”
“I’m really impressed.” I say, and then I softly pat his arm. “How did you find the experience finally taking live calls on the floor?” I asked blinking my eyes flirtatiously.
Thad 2: “Eeeeee! I bet he likes me. Didn’t he just give me signals?”
Thad 1: “You are imagining things. He is straight and he has a girlfriend.”
Thad 2: “Still, make a pass. Malay natin diba? Maka-homerun tayo dito!
My internal struggle continues as my conversation with Jon progresses.
“I encounter some difficult calls, but I try hard to handle them before transferring it to a supervisor. Other than that, I enjoy my time since we actually have a good schedule.” Jon said. He unconsciously runs his fingers through his hair.
Thad 2: “Aw cute! Cute sya talaga, ate!
“And the only way we can keep a good schedule is if we improve our performance as a team- and that always comes with each individual’s efforts.” Should pat him again? I asked myself.
Thad 1: “No!”
Thad 2: “Ate, go na!”
I glance at my watch. 1:47- the exception time was about to end. Damn! “Jon, I think that’s all the time we have. Obviously, I’ll be recommending your regularization, given your excellent performance.” I stand and collect the papers.
Jon, happy with what he heard, puts his arm on my shoulder (I’m melting!). “Boss, thank you ha!. I hope you spend more time doing side-by-side y-cording with me so I can do better with my calls.”
Sigh. He towers over me, I glance up to him and smile. “Sure thing.” I switch the lights off as we leave the conference room. Thad the goody-goody won this round (or maybe it was the fear of having my credit cards taken away?), and I didn’t make a pass. But with his arm still on my shoulder, I still felt the warmth of his closeness.